RHODA Hospitality Group

Support & SLA

Service Level Agreement

Response-Time Targets

We are committed to keeping RHODA Hospitality digital services available, fast, and secure.

Issue	Description	Response Time
Website completely down	Production site is unreachable or returning 5xx errors for all visitors.	2 hours
Booking system problem	Booking, modification, or cancellation flow is broken or returning errors.	4 hours
Email system problem	Contact form, reservation confirmations, or transactional emails not delivering.	4 hours
Major website error	Page-level 500 errors, broken critical path (e.g. can't view rooms), but site is up.	1 business days
Minor correction	Cosmetic issues, content updates, non-blocking bugs, accessibility improvements.	3 business days

Website completely down: Production site is unreachable or returning 5xx errors for all visitors.

Booking system problem: Booking, modification, or cancellation flow is broken or returning errors.

Email system problem: Contact form, reservation confirmations, or transactional emails not delivering.

Major website error: Page-level 500 errors, broken critical path (e.g. can't view rooms), but site is up.

Minor correction: Cosmetic issues, content updates, non-blocking bugs, accessibility improvements.

How to Reach Us

Support Channels

support@rhodahospitality.com

For all issue types. Send details + screenshots.

Email / Phone / WhatsApp

Back to RHODA Hospitality Group

Every reported issue receives a ticket reference number by email within the SLA response time. The technical team provides status updates until resolution and verification.